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FSRA is improving how it serves consumers and the sectors it regulates

The Financial Services Regulatory Authority of Ontario (FSRA) is improving how it serves consumers and the sectors it regulates.

During the third quarter of 2021 FSRA exceeded its services targets for 81 per cent of its service standards, improving 5 per cent over last quarter.

FSRA’s service standards provide stakeholders with clear service expectations in areas such as:

  • licence renewals
  • regulatory applications
  • complaints resolution
  • annual information returns

Q3 service standard scorecard highlights include:

  • 100 per cent of non-private passenger automobile minor filings reviewed and decision made within 25 business days
  • 100 per cent of credit union complaints assessed and actioned within 120 days
  • 100 per cent of major auto rate filings reviewed and decision made within 45 business days

Learn more:

Q3 Service Standard Scorecard

FSRA continues to work on behalf of all stakeholders, including consumers, to ensure financial safety, fairness, and choice for everyone.
Learn more at www.fsrao.ca

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