Why is FSRA interested in your complaint
Your complaint is important. FSRA’s role is to monitor and supervise the actions of the sectors we regulate. The information provided in your complaint helps us monitor the conduct of our regulated sectors and protects consumers who use their products and services.
Your complaint helps to let us know:
- if the individuals or companies you are dealing with are complying with the applicable Acts and Regulations we oversee
- if there are any systemic issues in the industry that will inform decisions related to Regulation that improve Consumer Protection.
Starting in 2022 we will file an annual report on complaints to help consumers and our regulated sectors understand our role in complaint handling and the type of issues that are reported to FSRA.
For more information on submitting a complaint to FSRA and what you may expect, select a sector below:
Organizations that FSRA does not accept complaints about
FSRA protects Ontarians by regulating a variety of financial services but does not regulate the following: