Licensed service providers are required to comply with the law. A service provider licence may be suspended or revoked for any of the following reasons:

  • Your business has failed to pay the applicable fees.
  • Your business is not registered and/or in good standing with Health Claims for Auto Insurance (HCAI).
  • Your business has broken the law that governs service providers.

Before issuing an order to refuse, suspend, amend or revoke a licence, the CEO of the Financial Services Regulatory Authority of Ontario (CEO) will outline the reasons in a Notice of Proposal. The CEO will provide an opportunity to request a hearing before the Financial Services Tribunal.

In situations where the public might be adversely affected by a delay in making an order, an Interim Order to suspend a licence may be made.

The CEO may revoke or suspend a service provider’s licence without issuing a Notice of Proposal, if the licensee fails to pay a fee imposed under the Insurance Act (Ontario) or the Financial Services Regulatory Authority of Ontario Act.

Licence suspension

If your service provider licence is suspended, your business cannot receive direct payments from insurers for listed expenses during the suspension period.

If your licence is suspended and then reinstated, your business can receive direct payments from insurers for listed expenses that were incurred before the licence was suspended and/or after the licence was reinstated. However, the service provider cannot submit invoices for listed expenses if the goods or services were provided and/or invoiced during the suspension period.

Licence revocation

If your service provider licence is revoked, your business can no longer receive direct payments from insurers for listed expenses. A summary of the reason for revocation will be posted on FSRA’s website, on the Enforcement Online page.

Need more help?

For specific questions about service provider licence suspension or revocation, contact FSRA by email at contactcentre@fsrao.ca.