The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists Active guidance. Use the filters to search the table or enter text in the search field. Please reach out to our contact centre if you require assistance.

Note: 

  • To find inactive guidance select “inactive from the “Status” filter.
  • For information on inactive / Inherited guidance, follow this link Inherited Guidance
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Guidance Framework
Inherited Guidance
Showing 1 to 100 of 157 entries
Status Category Guidance Number Guidance Name
Inactive Financial Literacy AU0001ORG Your Financial Literacy Portal
Active Whistle-blower GR0015APP Whistle-blower Guidance
Inactive Brochure AU0083ORG What to do After an Auto Accident
Active Administrative Monetary Penalties - General Regulatory GR0012APP Use of proceeds from enforcement under regulation “Money retained outside the consolidated revenue fund” Guidance
Inactive Usage Based Pricing AU0051ORG Usage-Based Automobile Insurance Pricing in Ontario (2016)
Inactive Usage Based Pricing AU0024ORG Usage-Based Automobile Insurance Pricing in Ontario
Active Professional Services Guideline AU0031ORG Updated Professional Services Guideline
Inactive Filing - Auto AU0052ORG Updated Automobile Insurance Filing Guidelines
Active Filing - Auto AU0110ORG Underwriting technical notes
Inactive Underwriting rules AU0102ORG Underwriting appendix
Active OPCF 47 AU0075ORG Understanding the operation of OPCF 47 - Optional Accident Benefits
Inactive Consumer Education AU0087ORG Understanding Insurance for Motorcycles, Snowmobiles, and Other Motorized Vehicles
Active Retirement PC0048INT Understanding Decumulation Products
Inactive Consumer Education AU0084ORG Understanding Automobile Insurance
Inactive Consumer Protection - General Regulatory GR0001ORG Treating Financial Services Consumers Fairly Guideline: Frequently Asked Questions
Inactive Consumer Protection - General Regulatory GR0002ORG Treating Financial Services Consumers Fairly Guideline
Active Administrative Monetary Penalties - Insurance GR0011APP Transparent Communication of FSRA Enforcement Action
Inactive Consumer Protection - Auto AU0090ORG Tips for Avoiding Tow Truck and Storage Scams
Inactive Forms - Auto AU0068ORG Third set of policy change forms
Active Innovation GR0010APP Test and Learn Environments (TLEs) for Financial Services Innovation
Active Filing - Auto AU0101ORG Technical Notes for Automobile Insurance Rate and Risk Classification Filings
Inactive Technical Amendment AU0057ORG Technical Amendments to Auto Insurance Regulations
Active Attendant Hourly Rate AU0053ORG Superintendent’s Guideline No. 01/18: Attendant Care Hourly Rate Guideline
Active Transportation Expense AU0125ORG Superintendent's Guideline No. 04/16: Transportation Expense Guideline
Inactive Filing - General Regulatory GR0005ORG Superintendent's Electronic Service & Delivery and Filing Rules
Inactive SABS AU0123ORG Superintendent's and Commissioner's Guidelines - Auto Insurance SABS
Active SABS AU0133INT Statutory Accident Benefits Claims during the COVID-19 Outbreak
Active Filing - Auto AU0126APP Standard Filing
Inactive Consumer Protection - Auto AU0092ORG Staged Auto Accidents: Protect Yourself from this Fraud
Inactive Forms - Auto AU0062ORG Second set of plain-language policy change forms
Inactive Hearing Procedures GR0006ORG Rules of Practice and Procedure for Hearings Before the Superintendent of Financial Services
Inactive Filing - General Regulatory GR0004ORG Rule #2 - Mandatory Electronic Filings Rule
Inactive Filing - General Regulatory GR0003ORG Rule #1 - Electronic Service and Delivery Rule
Inactive Forms - Auto AU0008ORG Revised Ontario Garage Automobile Policy (O.A.P. 4) and Other Automobile Insurance Forms
Inactive Forms - Auto AU0080ORG Revised OEF 4a, 5 and 5c
Inactive Minor Injury Guideline AU0028ORG Revised Minor Injury Guideline and Treatment and Assessment Plan (OCF-18)
Inactive HCAI Guideline AU0056ORG Revised Health Claims for Auto Insurance (HCAI) Guideline – Including the Assessment of Attendant Care Needs Form (Form 1)
Inactive Forms - Auto AU0035ORG Revised Certificate of Automobile Insurance Form and Data Elements
Active Fleets AU0078ORG Revised bulletin on the definition of "Fleet"
Inactive Forms - Auto AU0048ORG Revised Auto Insurance Claim Forms: OCF-18, OCF-21 and OCF-23
Active Expense Guideline AU0049ORG Revised Attendant Care Hourly Rate Guideline and Transportation Expense Guideline
Active Attendant Hourly Rate AU0054ORG Revised Attendant Care Hourly Rate Guideline and Clarification of Health Care Providers Subject to the Professional Services Guideline
Inactive Forms - Auto AU0046ORG Revised Assessment of Attendant Care Needs and Introduction of Form 1 HCAI Pilot Project
Inactive Forms - Auto AU0018ORG Revised Accident Benefit Claims Forms and New Attendant Care Hourly Rate Guideline
Active Consumer Protection - Auto AU0136APP Reporting and resolution of rating and underwriting errors
Active Rental Vehicles AU0064ORG Rental Vehicles and the Priority Rules
Active Lapse in Auto Insurance Coverage AU0069ORG Regulation on lapse in automobile insurance coverage
Inactive SABS AU0060ORG Regulation on Endorsement for Optional Benefits in the SABS
Active Regulation AU0019ORG Publication of Private Arbitration Decisions Involving Ontario Regulation 283/95: Disputes Between Insurers
Active Supervisory Approach GR0017APP Public warning notices Guidance
Inactive Rental Vehicles AU0088ORG Protecting Yourself When Renting an Automobile
Active Professional Services Guideline AU0027ORG Professional Services Guideline
Active Payment Processing AU0038ORG Processing Direct Payments to Service Providers for "Listed Expenses"
Active Ridesharing AU0047ORG Private Vehicles for Hire - Ridesharing: Fleet Insurance Policy (Intact/Uber), Approval of an Electronic Insurance Card for Ridesharing, and Amendments to the Definition of “Fleet”
Active Filing - Auto AU0100ORG Private Passenger Automobile Filing Guidelines - Major
Active Arbitration AU0121ORG Private Arbitration Decisions
Active Filing - Auto AU0108ORG Other than Private Passenger Automobile Filing Guidelines - Minor
Active Filing - Auto AU0107ORG Other than Private Passenger Automobile Filing Guidelines - Major
Active Forms - Auto AU0111ORG Other Automobile Insurance Forms
Active Indexation AU0022ORG Optional Indexation Benefit Guideline
Active Risk Management AU0137INF Operational risk management framework in rating and underwriting of automobile insurance
Active Loss Trend AU0132APP Ontario private passenger automobile annual review based on industry data
Active Non-renewal risk AU0082ORG Non-Renewal Risk Due to Broker Cancellation
Active Licensing - Auto AU0029ORG New Regulations for Service Provider Licensing and Proclamation Order
Inactive Licensing - Auto AU0025ORG New Regulations for Service Provider Licensing and Changes to Statutory Accident Benefits Schedule – Effective September 1, 2010
Active Licensing - Auto AU0030ORG New Proclamation Dates for Service Provider Licensing
Inactive Motor Vehicle Liability Insurance Card AU0061ORG New background design for Motor Vehicle Liability insurance card
Inactive Forms - Auto AU0002ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0020ORG New and Revised Policy and Endorsement Forms
Inactive Forms - Auto AU0009ORG New and Revise Accident Benefit Claim forms
Inactive Liability Card AU0081ORG Motor Vehicle Liability Insurance Card (Canada/Inter-Province)
Active Electronic Insurance Card AU0128APP Modernizing Automobile Insurance - Approval of Electronic Insurance Card
Active Minor Injury Guideline AU0026ORG Minor Injury Guideline
Active Loss Transfer AU0076ORG Loss transfer: standardized forms and procedures
Inactive Loss Transfer AU0079ORG Loss transfer revisited
Inactive Loss Transfer AU0073ORG Loss transfer
Inactive Filing - Auto AU0103ORG List of guidelines
Inactive Auto Insurance General AU0119ORG Link to Auto Insurance Page
Active Insurance Provider Payments AU0033ORG Late Payments From Insurers to Licensed Service Providers
Inactive Filing - Auto AU0106ORG Key Legislative Requirements and Overview of Filing Guidelines
Active Unfair or Deceptive Acts AU0135INT Interpretation of Sections 237 & 238 of the Insurance Act and Sections 1(1) and 2(1)(5) to 2(1)(8) of Regulation 7/00 Unfair or Deceptive Acts or Practices and Approach to Supervision [Take All Comers Rule]
Active Insurer Rights and Responsibilities AU0023ORG Insurer Rights and Responsibilities to Challenge Questionable or Abusive Claims
Active Innovation AU0130APP Innovative Auto Insurance Products-Subscriptions (“IAIP-S”)
Active Risk Management GR0016INT Information Technology (“IT”) risk management
Inactive Bill 59 AU0071ORG Implementing Bill 59: consumer brochures, SABS, and new/revised forms
Active Bill 59 AU0074ORG Implementing Bill 59: 'Protected defendant' undertaking to Ontario by out-of-province insurers
Inactive Forms - Auto AU0017ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Policy and Related Forms
Inactive Forms - Auto AU0039ORG Implementing Automobile Insurance Reforms: Amendments to the Ontario Automobile Application, Endorsement and Related Forms
Inactive Forms - Auto AU0040ORG Implementing Automobile Insurance Reforms: Amendments to the Accident Benefit Claims Forms
Inactive Forms - Auto AU0003ORG Implementing Automobile Insurance Reforms Under Bill 198: Revised Ontario Automobile Policy (OAP 1) and related Policy and Endorsement Forms
Inactive Consumer Protection - Auto AU0091ORG How to Save on Auto Insurance
Active HCAI Guideline AU0115ORG Health Claims for Auto Insurance (HCAI)
Active Health Care AU0055ORG Health Care for Auto Insurance Guideline
Active Hospitals AU0134INT Guideline on Public Hospitals and Determination of Catastrophic Impairment
Active Forms - Auto AU0113ORG Garage Automobile Policy (O.A.P. 4), Application and Endorsement Forms
Active Service Standards - General Regulatory GR0009APP FSRA Service Standards
Active Fleets AU0077ORG FSCO's clarification about the exemption for fleets
Inactive Forms - Auto AU0066ORG French Automobile Insurance Forms
Inactive Rate Filing AU0063ORG FOIPOP and Rate Filings
Active Filing - Auto AU0109ORG Filing Guidelines for Underwriting Rules