Insurance adjusters who have an inactive licence can apply to reinstate their licence with the Financial Services Regulatory Authority of Ontario (FSRA).

About licence reinstatements

If your licence lapsed or was terminated, or you previously surrendered your licence, you can apply to have your licence reinstated. You cannot perform any adjuster duties until the reinstatement is approved.

Full Adjuster Licence

If you have a Full Adjuster Licence, the process you must follow depends on how long it has been inactive.

If the inactive date was less than two years ago

You can renew your licence as if it was still active.

 

For example, you do not need to take the Insurance Institute courses again or rewrite the Canadian Independent Adjusters’ Association (CIAA) exam.

 

Review all requirements and instructions on Renew my insurance adjuster licence.

If the inactive date was more than two years ago Review all requirements and instructions on Apply for a insurance adjuster licence.

You will need to requalify for the Full Adjuster Licence.

 

For example, you will need to take the Insurance Institute courses again and rewrite the CIAA exam.

 

In the meantime, you can reinstate your licence at the Probationary Licence level.

 

Review all requirements and instructions on Apply for a insurance adjuster licence.

If the inactive date was more than two years ago AND you have the following designations in good standing:

  • Chartered Insurance Professional (CIP) or
  • Fellow Chartered Professional (FCIP) designation

You can reinstate your licence at the Probationary Licence level.

 

You do not need to take the Insurance Institute courses again, but you will need to retake the CIAA exam.

Letter of Authority or Probationary Licence

If you have a Letter of Authority or a Probationary Licence, you can apply to reinstate your licence using the same process as if it was still active. Review all requirements and instructions on Renew my insurance adjuster licence.

When is the inactive date?

The inactive date starts from whichever date comes first:

  • Expiry date – you did not renew your previous licence when expired on June 30.
  • Surrender date – when FSRA approved your surrender application. See Surrender my insurance adjuster licence for details.
  • Termination date – the adjusting company terminates your licence.

If you are not sure when your inactive date is, contact FSRA (contactcentre@fsrao.ca).

About the CIAA exam

You may need to retake the CIAA exam to reinstate your licence at the Full Adjuster Licence level. You will need to score 70% or higher to get a full adjuster licence. For more information about the exam, fees and registration details, go to CIAA.

Request your Full Adjuster Licence:

  • The CIAA sends the exam mark directly to FSRA.
  • Your adjusting firm will still need to request the official upgrade.
    • Inform your adjusting firm that you have passed the exam with a grade of at least 70%.
    • Your adjusting firm should email the upgrade request to elicence@fsrao.ca.
  • FSRA will send the updated licence to your adjusting firm for their review.
  • You can get a copy of the licence from your adjusting firm.