If you have changed your mailing address, email address and/or other important contact information. You must report these updates to the Financial Services Regulatory Authority of Ontario (FSRA) within five days.

The following instructions apply to level 1 mortgage agents, level 2 mortgage agents, brokers and principal brokers. To update your contact information, follow these steps:

  1. Go to the Licensing Link login page.
  2. Enter your licence number or last name, then click on the "Search" button.
  3. Select your name from the search results.
  4. Enter your PIN and click on the "Update Contact Information (email, address, telephone)" button.
  5. Read the instructions and enter your new contact information.
  6. Select the “I Agree” button.

Forgot your PIN?

You can reset your PIN through Licensing Link. FSRA staff can not reset your PIN. Please follow the steps below:

  1. Go to the Licensing Link log in page.
  2. Enter your licence number or last name and then click on the "Search" button.
  3. Select your name from the search results.
  4. Click on the button "Update Contact Information (email, address, telephone)."
  5. Read the instructions and then select the “I Agree” button.
  6. Click on the "Reset Your PIN" button.
  7. Provide the personal information that is requested (e.g., date of birth, postal code) and then click on the “Confirmed” button.

Once these steps have been completed, you will be asked to reset your secret question and answer. A new PIN will be sent to you by email within 24 hours.

If you have lost your PIN and your email address has changed, you will not be able to receive the new PIN. FSRA can update your email on file.

To update your email address with FSRA, send an email to [email protected] with subject line "Email Reset" and provide:

  1. A copy of one government-issued photo ID.
  2. Your mortgage agent or broker licence number.
  3. Your current email address.
  4. Your previous email address.

Once your email address is updated, please follow the steps above to log in to Licensing Link. Then, verify your contact information is correct.

Which changes can be made through FSRA’s Online Services Portal (OSP)?

You will need to make changes to the following information using FSRA’s Online Services Portal:

  • name change
  • date of birth correction
  • gender change

You will need copies of your government-issued identification, a copy of your Triton record check invoice, and other supporting documents specified in the chart below to verify the change.

New Criminal Record check process

FSRA is changing its licensing processes for background criminal checks to ensure the processes remain up to date. Criminal record checks are part of FSRA’s rigorous licence qualification process to protect consumers by ensuring only suitable individuals sell or offer financial products and services in Ontario.

FSRA now requires licensees and applicants to complete their criminal record checks through our approved vendor, Triton Canada (Triton). To complete a name change, date of birth correction, or gender change, you must complete a background check through Triton’s website.

Once completed, you will need to return and complete your application form, along with uploading a copy of your Triton Invoice and any other supporting documents to the Online Services Portal.

A fee of $19.15 applies for Triton’s service, and the background check is valid for 90 days.

Please monitor your email frequently for any information requests from FSRA. If you have any further questions about the new background check process, please contact us.

Government-issued identification includes:

  • birth certificate
  • driver’s licence
  • passport
Change Required documents
Name correction
  • Two forms of identification
  • Copy of Triton invoice
Name change (official)
  • One form of identification
  • Name change certificate
  • Copy of Triton invoice
Name change (marriage)
  • One form of identification
  • Marriage certificate
  • Copy of Triton Invoice
Name change (divorce)
  • One form of identification
  • Birth certificate
  • Copy of Triton Invoice

OR

  • Two forms of identification
  • Copy of Triton Invoice
Adding or removing a middle name
  • Two forms of identification
  • Copy of Triton Invoice
Date of birth correction
  • Two forms of identification
  • Copy of Triton Invoice
Gender change
  • Two forms of identification
  • Copy of Triton Invoice

If you are concerned about sending this information by email, contact us.