2022

CCIR Cooperative MGA-Focused Thematic Review - Consolidated Observations Report
FSRA led a review for the Canadian Council of Insurance Regulators (CCIR) of three life and health managing general agencies. This was the first review of its kind to identify potential market conduct and consumer risks.

Life and Health Insurance Agent Supervisory Framework
The framework will ensure that Life agents in Ontario are subject to proactive supervision for the first time since 2018, promoting transparency and disclosure of information, while deterring deceptive or fraudulent conduct, practices, and activities.

2021

Insurer-MGA Relationship Review Report
FSRA has done a review to gain a deeper understanding of life insurers’ compliance frameworks for supervising Managing General Agencies (MGAs). This report contains FSRA’s observations.

2020/2021 Life Agent Reporting Form Report
Read FSRA’s second report summarizing agent misconduct complaints and FSRA’s follow-up measures.

2020

Life and Health Insurance Sector Key Areas of Assessment 2020-2021
This publication outlines two key areas where FSRA will review insurer policies, processes and practices.

2019/2020 Life Agent Reporting Form Report
Read FSRA’s first report summarizing agent misconduct complaints and FSRA’s follow-up measures.