The Financial Services Regulatory Authority of Ontario (FSRA) is responsible for supervising and regulating a broad range of financial service sectors. FSRA issues guidance to make it easier for the public, new entrants and incumbents to understand what is legally binding, what is FSRA’s interpretation or application of law and what information is designed to be helpful. All guidance is issued in accordance with FSRA's Guidance Framework.

The following table lists active and inactive guidance. Use the filters to search the table or enter text in the search field.

Note: Guidance ending in “ORG” are inherited guidance previously posted on the Financial Services Commission of Ontario (FSCO) site. These guidance pages have been transferred as PDFs for reference. The links on these pages do not work and the content on these pages may or may not be reviewed or updated by FSRA.

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Types of guidance
Guidance Framework
Inherited Guidance
Showing 1 to 48 of 48 entries
Status Category Guidance Number Guidance Name
Active Administrative Monetary Penalties - General Regulatory GR0012APP Use of Retained Revenues under Regulation “Money Retained Outside the Consolidated Revenue Fund” Guidance
Active Administrative Monetary Penalties - Insurance GR0011APP Transparent Communication of FSRA Enforcement Action
Inactive Advisory Board GR0007ORG Advisory Board
Inactive Annual Information Return (AIR) - HSP HP0034ORG Health Service Provider Sector Reports
Inactive Annual Information Return (AIR) - HSP HP0035ORG Health Service providers: How to update your contact information and file the Annual Information Return (AIR)
Inactive Annual Information Return (AIR) - HSP HP0003ORG Health Service Providers 2016 AIR Results Summary Report
Inactive Annual Information Return (AIR) - HSP HP0004ORG Health Service Providers 2017 AIR Results Summary Report
Inactive Annual Information Return (AIR) - HSP HP0029ORG Licensed Health Service Provider Frequently Asked Questions on the AIR and Annual Regulatory Fee
Inactive Annual Information Return (AIR) - HSP HP0030ORG Sample - Health Service Provider Annual Information Return (AIR)
Inactive Auto Fraud and Abuse Reduction HP0002ORG Reducing abuse and fraud in health care services for Auto Insurance: everyone has a role to play
Inactive Billing HP0032ORG How to Resolve a Complaint about Billing Practices in the Health Service Providers Sector
Inactive Communications HP0036ORG Subscription Centre
Inactive Consumer Protection - General Regulatory GR0001ORG Treating Financial Services Consumers Fairly Guideline: Frequently Asked Questions
Inactive Consumer Protection - General Regulatory GR0002ORG Treating Financial Services Consumers Fairly Guideline
Active Consumer Protection - General Regulatory GR0008APP Fair Treatment of Customers in Insurance
Inactive Filing - General Regulatory GR0003ORG Rule #1 - Electronic Service and Delivery Rule
Inactive Filing - General Regulatory GR0004ORG Rule #2 - Mandatory Electronic Filings Rule
Inactive Filing - General Regulatory GR0005ORG Superintendent's Electronic Service & Delivery and Filing Rules
Inactive Hearing Procedures GR0006ORG Rules of Practice and Procedure for Hearings Before the Superintendent of Financial Services
Inactive Licensing - HSP HP0031ORG Apply Now for a Health Service Provider Licence
Inactive Licensing - HSP HP0015ORG HSP HCAI Registration
Inactive Licensing - HSP HP0016ORG Health Service Providers
Inactive Licensing - HSP HP0033ORG Public Registry of Licensed Health Service Providers
Inactive Licensing - HSP HP0001ORG How do I enable TLS 1.2?
Inactive Licensing - HSP HP0017ORG HSP Licence Application
Inactive Licensing - HSP HP0018ORG HSP Licence Suspension, Revocation And Surrender
Inactive Licensing - HSP HP0019ORG HSP Listed Expenses
Inactive Licensing - HSP HP0020ORG HSP Legal Changes (recommend changing this heading - Marital Status, Corporate Name Changes, Principal Representative)
Inactive Licensing - HSP HP0005ORG Health Service Provider Licensing Guide
Inactive Licensing - HSP HP0021ORG Access to Claimant Personal Health Information
Inactive Licensing - HSP HP0006ORG About the HSP Licence
Inactive Licensing - HSP HP0022ORG HSP Licence Application: Technical Support/Troubleshooting
Inactive Licensing - HSP HP0007ORG About the HSP Principal Representative
Inactive Licensing - HSP HP0023ORG HSP Travel Expenses
Inactive Licensing - HSP HP0008ORG Add/ Remove a HSP Director, Officer or Partner
Inactive Licensing - HSP HP0024ORG Will I need a HSP Licence?
Inactive Licensing - HSP HP0025ORG What's New in Service Providers
Inactive Licensing - HSP HP0009ORG HSP Attendant Care Benefits
Inactive Licensing - HSP HP0026ORG HSP Best Practices: Don't make your business vulnerable by collecting signatures on blank treatment forms
Inactive Licensing - HSP HP0010ORG HSP Business Standards
Inactive Licensing - HSP HP0027ORG Health Service Providers 2016-17 Market Conduct Compliance: Examination Results
Inactive Licensing - HSP HP0011ORG HSP Consumer Information
Inactive Licensing - HSP HP0028ORG Health Service Providers 2017/2018 Market Conduct Compliance: Examination Results
Inactive Licensing - HSP HP0012ORG HSP Definition
Inactive Licensing - HSP HP0013ORG Service provider frequently asked questions: Fees
Inactive Licensing - HSP HP0014ORG HSP Licensing Business Process
Active Service Standards - General Regulatory GR0009APP FSRA Service Standards
Active Whistle-blower GR0015APP Whistle-blower Guidance