If you have a complaint about a pension plan in Ontario, follow the steps below to ensure as prompt a resolution as possible.
1. File a grievance with the pension plan administrator
If possible, attempt to first resolve the issue directly with your pension plan administrator. Find their contact information and send them a written copy of your complaint.
Typically the administrator will respond within 30 days of receiving your complaint.
2. File a complaint with FSRA
If you are unable to resolve the issue directly with your pension plan administrator, write to us for assistance.
Financial Services Regulatory Authority of Ontario (FSRA)
5160 Yonge Street, suite 1600
Toronto ON M2N 6L9
What to include:
Please include a description of the problem, including all facts and documentation you may have received from the pension administrator. Note also that the Pension Benefits Act and privacy legislation require that FSRA have your consent before sharing any information with your pension administrator. Please include a letter of consent, authorizing FSRA to represent you, along with your letter.
If you require additional assistance, please contact us during regular business hours (Monday - Friday, 8 a.m. - 5 p.m.)
Toll free: 1-800-668-0128
Federally regulated pensions
FSRA does not deal with issues related to pension plans for banks, airlines, railways, etc. If your pension is regulated by the government, visit the Office of the Superintendent of Financial Institutions.